Privacy policy

Crow Canyon Home (Europe) respects your privacy and ensures that the personal information you provide to us is handled confidentially and in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR). In this privacy policy, we explain how we handle your personal data.

What data we collect and why We process your personal data solely for the purpose for which you have provided it and do not process more data than is necessary for that purpose.

We use your data to process your orders as efficiently as possible, and also to perform sales analyses and personalized marketing activities. If we wish to use your data for another purpose, we will ask for your consent.

When you place an order with Crow Canyon Home, we need your name, gender, email address, billing address, shipping address, and payment information to fulfill your order and keep you informed of its progress. In your Crow Canyon Home account, we store information such as your name, address, gender, email address, phone number, delivery and payment details, so you don’t have to re-enter them with each new order. When you place an order or access your Crow Canyon Home account, your data is protected using Secure Socket Layer (SSL) technology. This makes the information unreadable to third parties. You can recognize this by the padlock icon in your browser and the ‘s’ in https.

Account with Crow Canyon Home On our website, you can create a password-protected account linked to your email address. You enter your own data, such as name and address, gender, email address, phone number, delivery, and payment details, so you don’t have to re-enter them with each new order. You can also modify this information at any time by logging into your account.

When creating an account, you are asked to choose a password. Crow Canyon Home is not liable for any damage resulting from unauthorized access due to password disclosure. You can choose to receive newsletters and personalized messages with information, promotions, and events by email. Website content may also be tailored to your interests. Your favorite store and other preferences are stored in your account. Through the account environment, you can manage your preferences and subscribe/unsubscribe from the newsletter.

The purpose of the Crow Canyon Home account is to enhance customer experience and satisfaction through personalized communication based on your preferences, interests, and purchase history. Information on your preferences is also based on website usage and other services, and is automatically linked to your account.

Newsletter You can subscribe to our online newsletter. By doing so, you consent to Crow Canyon Home storing your personal data and email address. This information is used to inform you about new products, events, promotions, etc. Occasionally, we may contact you for market research to improve our services. You are always free to decline participation. You can unsubscribe from the newsletter at any time by contacting eusales@crowcanyonhome.eu or using the link provided in every newsletter.

Online applications You may apply online via a web form. We collect your name, email address, phone number, and CV. This data is used solely for candidate selection and communication regarding your application.

Sharing with third parties We may share your data with third parties (processors) if this is necessary for the purposes described above. We work with third-party partners for:

  • Fulfillment
  • Logistics
  • Marketing services
  • IT services
  • Development
  • Hosting
  • Payment services (e.g., Klarna)

If you choose Klarna, your data is passed to Klarna for credit checks, which may include inquiries with credit agencies. Klarna may contact you if more data is needed for a decision.

We have data processing agreements with these parties to ensure the security of your data. We will not share your personal data with other parties unless legally required or with your explicit consent. We do not share data with entities located outside the EU.

Minors We only process personal data of individuals under 16 with written consent from a parent or legal guardian.

Retention periods We do not retain personal data longer than necessary:

  • Customers: 7 years after contract termination
  • Suppliers: 7 years after contract termination
  • Marketing: up to 14 months after last contact
  • Online job applications: 4 weeks after application process ends, or 1 year with explicit consent

Data security We take data protection seriously and have implemented appropriate technical and organizational measures:

  • Information security policies
  • Access controls
  • Password protocols
  • Data breach procedures
  • Firewalls
  • Antivirus software
  • SSL encryption (HTTPS)
  • Data minimization practices<

Your rights You have the following rights regarding your personal data:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing<
  • Right to data portability
  • Right to object
  • Right to withdraw consent
  • Right to lodge a complaint

To exercise your rights, contact us at eusales@crowcanyonhome.eu. We will respond within four weeks.

Links to other websites and social media Our website may contain links to other organizations' websites. We have no control over these sites and are not responsible for how they handle personal data.

Social media photos Crow Canyon Home may ask for permission to use your Instagram photos for marketing. We will only use your photos if you tag us or use our hashtag and give explicit permission. Your photo may appear on our website, social media, or ads.

Cookies and web statistics Like most online stores, we use cookies. These are small text files stored on your device to recognize your browser and remember your preferences. Cookies help make future visits faster and more personalized.

We use cookies to analyze website visits, track usage, and tailor content. Data collected via cookies is anonymized.

Types of cookies we use:

  1. First-party cookies (set by crowcanyonhome.eu):

    • Functional: Shopify cookies (e.g., cart, checkout, session, secure_customer_sig)

    • Analytics: Shopify analytics (_shopify_s, _shopify_y, _landing_page)

    • Consent: Cookie banner preferences (e.g., cookie-consent-status)

  2. Third-party cookies (set by third parties):

    • Google Analytics (_ga, _gid, _gat) – usage statistics

    • Meta (Facebook) Pixel (_fbp) – ad tracking and performance

    • Pinterest (_pin_unauth, _pinterest_sess) – conversion tracking

    • Microsoft Ads (MSCLID, MUID) – marketing attribution

  3. Marketing cookies: These cookies are used to deliver personalized advertisements based on your browsing behavior. They may be placed by our partners and allow us to measure ad campaign effectiveness.


Complaints If you have a complaint about our data processing, please contact us. We aim to resolve any issue together. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Changes This policy may be updated to reflect website changes or legal requirements. We recommend checking this policy regularly.

Contact Crow Canyon Home (Europe)
De Vest 60
5555 XP Valkenswaard
Netherlands
Email: privacy@crowcanyonhome.eu
Phone: +1 415-638-6025
VAT ID: NL827611216B01
Data protection contact: Patrick Taylor

Last updated: June 2025