Privacy & Cookie Policy
Effective Date: June 2, 2025
Website: https://crowcanyonhome.eu
Data Controller: Crow Canyon Home Europe
Contact: privacy@crowcanyonhome.eu
1. Introduction
At Crow Canyon Home Europe, we respect your privacy. This policy explains how we collect, use, and protect your personal data and how we use cookies in compliance with the General Data Protection Regulation (GDPR) and ePrivacy Directive.
2. Who We Are
Crow Canyon Home Europe is part of Crow Canyon Home. This website is operated by Crow Canyon Home, the controller of your personal data.
Contact:
Crow Canyon Home
De Vest 60, 5555 XP Valkenswaard, Netherlands
📧 privacy@crowcanyonhome.eu
📞 +1 415-638-6025
3. What Data We Collect
| Data Type | Details |
|---|---|
| Identity Data | Name, email address, shipping/billing info |
| Technical Data | IP address, browser type, cookies, etc. |
| Transactional Data | Order history, payment method (no full card details) |
| Usage Data | Page views, clicks, referring site, etc. |
| Marketing Data | Newsletter preferences, ad interactions |
4. How We Collect Your Data
- When you place an order
- When you sign up for a newsletter
- When you browse our site (via cookies)
- When you contact us directly
5. Why We Collect Your Data (Legal Basis)
| Purpose | Legal Basis |
|---|---|
| To fulfill orders | Contract |
| To provide customer support | Legitimate interest |
| To personalize your experience | Consent |
| To analyze website usage | Consent |
| To send marketing communications | Consent |
6. How Long We Store Your Data
We keep personal data only as long as necessary for the purposes collected, unless required longer for legal or tax obligations.
7. Sharing Your Data
We may share your data with:
- Shopify (our e-commerce platform)
- Payment providers (e.g., Stripe, PayPal)
- Shipping companies (e.g., DHL, UPS)
- Marketing platforms (e.g., Mailchimp, Meta, Google)
We never sell your data.
8. International Transfers
Some services may transfer your data outside the EU. These are protected by appropriate safeguards, including Standard Contractual Clauses.
9. Your Rights
You have the right to:
- Access your data
- Correct or delete your data
- Withdraw consent at any time
- Object to processing
- File a complaint with a supervisory authority
10. Cookie Policy
We use cookies to provide a better user experience, track site usage, and serve personalized content. You can control your cookie preferences at any time via our [Cookie Settings] tool.
A. Types of Cookies
| Type | Purpose | Consent Required |
|---|---|---|
| Essential | Site functionality, security, language | No |
| Analytics | Google Analytics, Shopify metrics | Yes |
| Marketing/Tracking | Meta Pixel, YouTube, Instagram, Wistia | Yes |
| Functional | Language, embedded videos, maps | Yes (if non-essential) |
B. Cookie List
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| cmplz_* | Complianz | Stores consent preferences | 1 year | Essential |
| _ga, _gid, _gat | Google Analytics | Site usage tracking | 1 min – 2 yr | Analytics |
| fr | Ad targeting | 3 months | Marketing | |
| VISITOR_INFO1_LIVE | YouTube | Video tracking | 6 months | Marketing |
| wistia-* | Wistia | Video engagement | Persistent | Marketing |
| csrftoken | Security for embeds | 1 year | Functional | |
| wpml_*, _icl_visitor_lang_js | WPML | Language preference | Session – 1 year | Functional |
For additional platform cookies, see Shopify’s Cookie Policy.
11. How to Manage Cookies
You can manage cookies:
- Via the banner on first visit
- Anytime via [Cookie Settings]
- Through your browser settings:
12. Changes to This Policy
We may update this policy periodically. Changes will be reflected with an updated “Effective Date” at the top of this page.
13. Contact
If you have questions or would like to exercise your rights under GDPR, contact us:
📧 privacy@crowcanyonhome.eu
📞 +1 415-638-6025